EastWest Support & Updates

Browse Support Videos Trouble getting your virtual instruments up and running? Check out our support videos for a complete overview of the process and more.

PLAY Software

All users should update to the latest PLAY software. PLAY installers do not need a previous version of PLAY already installed.

EastWest urges users to consider the timing of updates. If you are in the middle of a project, it may be prudent to wait until the project is complete.

PLAY v4.2.0

PLAY Version 4.2.0 (shown below) is for Windows users and Intel Mac users running OS X 10.5 (Leopard) or higher.

  • Cubase 6 users on Mac OSX 10.6 (and lower) should use PLAY 3.0.47. Steinberg fixed the issue in Cubase 7 if you wish to use PLAY 4
  • If you are using Apple Mavericks and get an "unidentified developer" message when clicking on the "PLAY_4.2.0.mpkg" icon, right-click or control-click on the icon instead and proceed.

PLAY 4 system manual

What's fixed and added in PLAY Software Update v4.2.0?

PLAY v3.0.47

For more information on PLAY software updates, visit the Update Center.

Repair Permission for PLAY (MAC only)

Instrument Updates & User Manuals

Latest updates

PLAY Instruments by Product:

November 12, 2013 - Stormdrum 3 Instruments Update 1.0.3

  • Fixed hot output levels on some patches

Nov 8, 2011 - Voices of Passion Instrument Update 1.0.7

  • Addressed compatibility issues

July 18, 2007 - Voices of Passion Sample Library Update 1.0.1

Note that this update is only required if the software you received in the box is older than version 1.0.035.

Dec 18, 2008 - EWQLSO Silver Instrument Library Update 1.0.2

Download and run the installer for your operating system.

Mar 14, 2012 - QL Solo Violin Update v1.0.1

  • Fixed bow change transitions in all sustain articulations

Nov 8, 2011 - EWQLSO Platinum Plus Instrument Library Update 1.0.5

  • fixed midi velocity curves
  • fixed samples for key click RT patches
  • fixed solo trumpet patches
  • various sample fixes across the library

Apr 20, 2009 - EWQLSO Platinum Plus Sample Library Update 1.0.1

Download and run the installer for your operating system. This addresses the issue of missing close mic samples for solo flute. Platinum PLUS (24- and 16-bit) users download here.

Nov 8, 2011 - EWQLSO Platinum Instrument Library Update 1.0.5 (also for Platinum Plus)

  • fixed midi velocity curves
  • fixed samples for key click RT patches
  • fixed solo trumpet patches
  • various sample fixes across the library

June 16, 2011 - EWQLSO Platinum Sample Library Update 1.0.1

Addresses the issue of missing close mic samples for solo flute. Platinum STANDARD (24-bit only) users download here.

Nov 8, 2011 - Symphonic Orchestra Gold Edition Instrument Update 1.0.5

  • fixed midi velocity curves
  • fixed samples for key click RT patches
  • fixed solo trumpet patches
  • various sample fixes across the library

Apr 21, 2011 - Symphonic Orchestra Gold Edition Sample Library Update 1.0.2

Download and run the installer for your operating system.

Dec 30, 2009 - Symphonic Orchestra Free Edition Sibelius Sound Set v1.0

EWQLSO Free Edition Sibelius Sound Set v1.0

From user Jonathan Loving, for Sibelius 5 and 6.

Instructions contained in the ZIP file.

Oct 12, 2011 - Symphonic Choirs WordBuilder Update 1.0.1

Note that this update is ONLY for users who do not have PLAY 2.1.1 or higher. PLAY 2.1.1 and higher have WordBuilder integrated and do not require a separate plugin. PLAY version 3.0.25 and higher contains WB 64-bit integrated for Mac.

  • fixes issue when using 'an' in votox or English with men's and women's choirs

Dec 19, 2011 - Symphonic Choirs Expansion Instrument Update 1.0.3

  • fixed Womens WB VOTA SC.ewi causing crashes.

Nov 15, 2011 - Symphonic Choirs Instrument Update 1.0.7

  • Fixed corrupted Multi files

Nov 08, 2011 - Stormdrum 2 Pro Instrument Update 1.0.1

  • fixed Temple Rain drum FX

Nov 08, 2011 - Stormdrum 2 Instrument Update 1.0.5

  • Fixed Black Kit MOR: multiple incorrect default instrument settings
  • Fixed Fuzzbox - AHDSR

July 1, 2014 - Spaces Software Update 1.1.22

  • Fixed random output levels after reloading projects
  • Pre delay value knob now adjustable in ms increments

To download the full version of Spaces with impulses, click here.

Nov 08, 2011 - Quantum Leap Silk Instrument Update 1.0.1

  • Fixed Electric Cello mapping

Nov 08, 2011 - Quantum Leap RA Instrument Update 1.0.4

  • fixed Frame Drum pitch bend
  • fixed Europe -> Winds -> Ir Low Whistle -> IRL Lo Whs KS
  • fixed India > Bowed > Bar Violin

Nov 08, 2011 - Pianos Gold Instrument Update 1.0.5

  • removed voice in Yamaha sample
  • fixed midi velocity curves

Nov 08, 2011 - Pianos Instrument Update 1.1.0

  • Removed voice in Yamaha sample
  • Fixed midi velocity curves

Nov 08, 2011 - Ministry of Rock 2 Instrument Update 1.0.3

  • Fixed artificial harmonic on C#1 in Gibson PC Short RR patch
  • Fixed Carvin Bridge PC MOD Long only playing left channel on low C
  • Fixed MoR 2 Bariton PC Death.ewi no sounds

Dec 13, 2011 - Ministry of Rock Instrument Update 1.0.6

  • Fixed mapping on Fender 5 Str
  • Fixed Les Paul Deluxe ‐ F# plays F at lowest velocity

July 18, 2007 - Ministry of Rock Sample Library Update 1.0.1

Download and run the installer for your operating system.

April 15, 2013 - Hollywood Strings Gold Instrument Update 2.0.3

  • General compatibility fixes

Nov 8, 2011 - Hollywood Strings Diamond Instrument Update 2.0.2

  • Fixed Volume problems on 2nd Violions Short Mod patches

Nov 8, 2011 - Gypsy Instrument Update 1.0.4

  • Addressed compatibility issues

Download and run the installer for your operating system.

July 18, 2007 - Gypsy Sample Library Update 1.0.1

Note that this update is only required if the software you received in the box is older than version 1.0.035.

Download and run the installer for your operating system.

Nov 8, 2011 - Goliath Instrument Update 1.0.7

  • fixed loading issue with Cambot.ewi
  • fixed pitch bend affecting release tail

Download and run the installer for your operating system.

Nov 8, 2011 - Fab Four Instrument Update 1.0.3

  • addressed compatibility issues

Download and run the installer for your operating system.

Aug 9, 2007 - Fab Four Sample Library Update 1.0.1

This sample library update includes new samples. The patches for these samples are in the 1.0.1 Instrument Update, which must be downloaded separately.

Note that this update is only required if the software you received in the box is older than version 1.0.035.

Nov 8, 2011 - The Dark Side Instrument Update 1.0.2

  • addressed general compatibility issues

Download and run the installer for your operating system.

Feb 24, 2014 - Hollywood Brass Diamond Update 1.0.7

  • 1TP Mute StacSs, fixed filter
  • 2FH Stop Sus and 2FH Stop Sus Accent, fixed Stop sample
  • Fixed loops in 3Tpts patches and 6FH patches in non-Main mics
  • Fixed 6FH Slur Accent loading 2 mics by default
  • Fixed attacks in lowest Cimbasso Sus Marc S notes
  • Fixed default channel in Solo Trombone Leg patches
  • Fixed release trails for the staccato and staccatissimo instruments

April 15, 2013 - Hollywood Brass Diamond Sample Library Update 1.0.1

  • Fixed sustain loops in Solo Tuba Sus Non Vib and Mute Sus
  • Fixed sustain loops in Solo Cimbasso Sus Non Vib
  • Fixed sustain loops in 1FH Sus
  • Fixed release trail clicks in F Horn
  • Fixed release trail length in 6F Horn
  • Fixed crackles in Solo Trumpet legato intervals

Feb 24, 2014 - Hollywood Brass Gold Update 1.0.7

  • 1TP Mute StacSs, fixed filter
  • 2FH Stop Sus and 2FH Stop Sus Accent, fixed Stop sample
  • Fixed loops in 3Tpts patches and 6FH patches in non-Main mics
  • Fixed 6FH Slur Accent loading 2 mics by default
  • Fixed attacks in lowest Cimbasso Sus Marc S notes
  • Fixed default channel in Solo Trombone Leg patches
  • Fixed release trails for the staccato and staccatissimo instruments

April 15, 2013 - Hollywood Brass Gold Sample Library Update 1.0.1

  • Fixed sustain loops in Solo Tuba Sus Non Vib and Mute Sus
  • Fixed sustain loops in Solo Cimbasso Sus Non Vib
  • Fixed sustain loops in 1FH Sus
  • Fixed release trail clicks in F Horn
  • Fixed release trail length in 6F Horn
  • Fixed crackles in Solo Trumpet legato intervals

Feb 24, 2014 - Hollywood Brass Silver Instrument Update 1.0.2

  • Fixed loops in 3Tpts patches and 6FH patches in non-Main mics
  • Fixed default channel in Solo Trombone Leg patches
  • Fixed release trails for the staccato and staccatissimo instruments

July 1, 2014 - Hollywood Orchestral Woodwinds Diamond Instrument Update 1.0.8

  • Improved legato and runs
  • Other improvements

July 1, 2014 - Hollywood Orchestral Woodwinds Gold Instrument Update 1.0.6

  • Improved legato and runs
  • Other improvements

July 1, 2014 - Hollywood Orchestral Woodwinds Silver Instrument Update 1.0.2

  • Improved legato and runs
  • Other improvements

For more downloads, visit the Update Center.

Installation and Support Videos

Browse all available Instructional Support Videos

FAQ / Knowledgebase

The EastWest/Quantum Leap FAQ and knowledgebase provides answers to common questions, troubleshooting steps, and solutions to common problems.

Browse the knowledgebase now

Product Authorization and Licensing

All PLAY products are authorized using the included Authorization Wizard. Licenses are stored on a PACE iLok and can be moved from one system to another simply by plugging the iLok into the new machine.

How do I authorize PLAY to my iLok key?

For assistance with product authorization, please contact licensing@eastwestsounds.com.

PLAY Authorization Wizard 2.1 Mac | Windows

Contact Support

If you are having an issue and cannot find a solution online, please contact our technical support staff. The best way to do this is to file an online support case. To do so visit the My Account tab and click on "Contact Support". You must be logged in to do so.

Soundsonline Forums

Join the Soundsonline Community. Find tips and tricks posted by fellow users of EastWest/Quantum Leap Virtual Instruments. Share your music. Discuss film, TV, and game music.

Visit the Soundsonline Forums now